Question 1

How do I make a reservation?

Accepted Answer

You can book directly through our website by selecting your dates, vehicle, and pickup details. Our team will confirm your reservation and reach out if any further details are needed.

Question 2

What vehicles do you currently offer?

Accepted Answer

We currently provide the Toyota Alphard Generation 4 (Hybrid 4WD) and Toyota Alphard Generation 3, both known for their spacious cabins and comfort across Hokkaido's roads and seasons. We're expanding our fleet, so check back for new models soon.

Question 3

How many passengers and how much luggage can the Alphard fit?

Accepted Answer

The Alphard comfortably seats up to 7 passengers. Luggage space depends on group size — for example, with 4-5 passengers you can fit 3-4 large suitcases, while with the full 6-7 passenger seating, trunk space is more limited.

Question 4

Is insurance included in the rental price?

Accepted Answer

Yes, standard third-party liability insurance is included with every rental. Optional protection packages are also available to reduce or waive deductibles and other fees in case of an accident.

Question 5

Are child seats required, and do your vehicles support them?

Accepted Answer

Yes, Japanese law requires child restraint systems for children under 6. The Alphard is equipped with ISOFIX anchors and top tether mounts, and you can select your child seat preference during the website booking process.

Question 6

How can I contact you?

Accepted Answer

You can book directly through our website. For any other questions, the best way to reach us is by email at hokkaidochitosecr@gmail.com.

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