Privacy Policy

Information We Collect

When you make a reservation or contact us, we may collect the following information:

• Full name
• Email address
• Phone number (if provided)
• Driver’s license details and International Driving Permit (IDP) information
• Passport or identification details (as required for rental verification)
• Payment information (processed securely through our payment provider)
• Rental dates, vehicle preferences, and pickup/drop-off details
• Any additional information you provide, such as child seat requirements

How We Use Your Information

We use your information to:

• Process and confirm your vehicle reservations
• Verify your identity and driving eligibility
• Communicate with you regarding your booking
• Provide customer support
• Comply with legal and insurance requirements
• Improve our website and services

How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Insurance providers, in the event of a claim
• Payment processors, to complete transactions
• Government or law enforcement authorities, where required by law

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by Japanese law, including record-keeping obligations related to vehicle rentals.

Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at hokkaidochitosecr@gmail.com.

Cookies

Our website may use cookies to improve user experience and analyze website traffic. You can adjust your browser settings to refuse cookies, though this may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

Email:hokkaidochitosecr@gmail.com

Address: 8-9-8 Aoba, Chitose-shi, Hokkaido 066-0015, Japan