FAQ

We currently offer the Toyota Alphard Generation 4 (Hybrid 4WD) and the Toyota Alphard Generation 3. Both are popular with travelers for their spacious cabins, excellent ride comfort, and the reliable performance that suits Hokkaido’s varied roads and all four seasons.

We are also continuing to expand our fleet and will add more models in the future. Please check back anytime for the latest vehicles.

The Alphard comfortably seats up to 8 passengers. Luggage space depends on the number of passengers — for example, with 4–5 passengers it can usually hold 3–4 large suitcases; with a full load of 6–8 passengers, the trunk space is more limited (roughly 1 large suitcase plus two or three carry-on bags). We are happy to help plan your trip based on your group size.

You can book directly on our website: simply choose your rental dates, vehicle and pick-up details, then submit your reservation request.

You can also contact us via LINE, WeChat, Facebook, email and more to make a reservation. If you need any service that is not listed on the website, feel free to contact us.

After receiving your reservation, our team will confirm your order as soon as possible. If we need more information or want to confirm any details, we will contact you.

No. You do not need to create an account to make a reservation. Just fill in the required rental information and submit your reservation request. hokkaidochitosecr@gmail.com

Yes. Third-party liability insurance is included with every rental.

However, if an accident occurs and you have not added one of our optional protection plans, you will still be responsible for the applicable deductible and other charges in accordance with the rental terms.

For greater peace of mind, we recommend considering our optional protection plans to reduce the costs that may arise in the event of an accident.

The Collision Damage Waiver (CDW) is an optional protection plan. If you add it and a collision covered by the insurance terms occurs during the rental period, it can greatly reduce or waive the vehicle damage deductible you would otherwise pay.

Please note that CDW is not full coverage. Some items are still excluded, such as towing fees, tire damage, vehicle loss, damage caused by violating the rental terms, and other exclusions listed in the insurance terms. For details, please see the rental terms and insurance information.

If a rental vehicle needs repair or special cleaning because of an accident, damage or severe soiling and cannot be rented out during that time, you must pay a Non-Operation Charge (NOC) to compensate for the business lost while the vehicle is out of service. An NOC may be required even if the accident was not your fault.

For more complete protection, we also offer a Full Protection Package. When added, and where the conditions of coverage are met, it waives the accident deductible and the NOC (Non-Operation Charge), so you can travel with greater peace of mind.

Yes. UnderJapan’s Road Traffic Act, children under 6 years old must use an approved child safety seat when riding in a vehicle.

If you need one, you can add a child seat when booking, and we will have it ready before you pick up your car.

Yes. All of our vehicles support child seat installation and are equipped with ISOFIX anchors and standard seat-belt mounting, so most child seats that meet safety standards can be installed.

If you need to rent a child seat, you can add it when booking, and we will have it installed and ready before you pick up your car.

Yes. You can request a child seat when you make your reservation, and we will prepare it in advance according to your request.

Please select the child seat option during the booking process and tell us your child’s age or other relevant details, so we can prepare a suitable seat.

We are located at:

8-9-8 Aoba, Chitose-shi, Hokkaido, Japan
Postal code: 066-0015

We are close to New Chitose Airport, so it is easy for travelers to pick up their car and begin their Hokkaido trip.

For any other questions, the most convenient way to reach us is by email:

hokkaidochitosecr@gmail.com

You can also reach us through LINE, WeChat, Facebook and other channels.

We also offer customized services. If you need something that is not listed on the website, feel free to contact us to discuss it.

As long as the request fits the conditions and timing of our cancellation policy and change terms, we will do our best to accommodate you. If you need to change your reservation, please contact us as early as possible.

When fueling up at a gas station in Japan (self-service or full-service), please choose the correct fuel type according to the color-coded system below:

• レギュラー (Regular) / regular gasoline: Red nozzle. This is exactly what you need for the rental car.
• ハイオク (High Octane / Premium) / premium gasoline: yellow nozzle
• 軽油 (Diesel) / diesel: green nozzle

At a self-service station (Self / セルフ), just press the red button or choose “レギュラー (Regular / regular gasoline)” on the screen to start setting up your fueling.

Japanese gas stations are mainly of two types: self-service (セルフ / Self-Service) and full-service (Full Service).

Full service is the traditional way of fueling in Japan: you do not need to get out of the car — just park in the designated spot and the staff will take care of everything related to fueling.